Japan’s legendary snow, your way.

Payment and confirmation

These terms apply to Japan ski bookings with Ash Johns Ski. Ash works for Saga under Saga’s licence. DiamondEXP · Powered by Saga. Your written quote or invoice sets out your dates, resort, duration, group and total price in Japanese yen (JPY). An enquiry alone does not reserve a date. When Ash issues your invoice, the agreed dates are temporarily held as Pending until its payment deadline.

For the 2026–27 Japan season, invoices issued before 1 December 2026 have a seven-day hold from issue. Invoices issued from 1 December 2026 have a 48-hour hold. For last-minute bookings, Ash will specify a shorter deadline before the first lesson starts. The exact deadline is shown on your invoice in Japan Standard Time (JST, UTC+9). Full payment must be received by that deadline.

Your booking is confirmed once payment has been received and Ash has sent written confirmation. Please use your booking or invoice reference when paying. Review these terms before paying and confirm acceptance by email or WhatsApp. If your transfer is in progress, contact Ash before the deadline. After the deadline, Ash checks payment before releasing an unpaid hold; the calendar does not release dates automatically. An extension must be agreed in writing. If payment arrives after your hold has been released and the dates are no longer available, Ash will offer an alternative for you to accept or refund that payment.

If you cancel

Send your cancellation in your booking WhatsApp conversation or using the contact details on your invoice. The time your message is received determines the refund. All deadlines use Japan Standard Time (JST, UTC+9), measured back from the scheduled start of each affected lesson.

• More than 14 days before: 90% of the affected lesson price is refunded; 10% is retained as a cancellation charge.
• From 7 days up to and including 14 days before: 50% is refunded.
• Less than 7 days before, or a no-show: no refund for a guest cancellation, subject to applicable law.

For bookings with multiple lessons, each lesson is assessed separately. A day means 24 hours: exactly 14 days and exactly 7 days before the scheduled start both fall in the 50% refund band. These percentages include the cancellation charge; no additional payment-processing deduction is taken from the stated refund. Refunds are calculated in JPY. Your bank or payment provider may apply its own currency conversion rates or charges.

Changes, weather and cancellations by Ash

Ask Ash about date, resort or participant changes as early as possible. Changes depend on availability and must be agreed in writing. Requesting a change does not itself amend or cancel your booking.

Lessons may proceed in normal winter weather where safe and suitable terrain is available. If Ash cancels, or resort closures or unsafe conditions prevent the booked service from being delivered, you may choose an agreed alternative or a full refund for the undelivered service. The guest-cancellation charges above do not apply in those circumstances. A change of resort or material change to the service will be agreed with you first.

Before your lesson

Full-day lesson and away-resort trip times include meal breaks; half-day and twilight lessons do not. Any travel time included in an away-resort day will be specified in your written booking details. Lift passes, equipment, meals and personal expenses are excluded unless your quote expressly includes them. Meeting and transport arrangements are confirmed separately.

Please provide accurate ability levels, participant ages and any relevant access or health needs so the day can be planned appropriately. We recommend suitable travel insurance covering skiing and guest cancellation.

Nothing in these terms limits rights or remedies that cannot lawfully be excluded. Any cancellation charge is limited to the amount permitted by applicable law. The terms supplied and accepted when you book apply to that booking; later website changes do not automatically change it.